Refund and Returns Policy
At CT Digital, operated by CT DIGITAL CONSULTING LLC, customer satisfaction is important to us. We are committed to providing high-quality professional services and a clear, reliable client experience.
This Refund and Returns Policy explains the circumstances under which refunds may be issued for services purchased through ctdigital.online.
Because CT Digital primarily provides customized digital and professional services, traditional product returns generally do not apply.
1. Refund Eligibility
Refunds may be available under the following circumstances.
1.1 Service Not Started or Delivered
If a purchased service has not been started or delivered within the agreed timeframe, you may request a full refund, excluding any non-refundable third-party costs or payment processing fees already incurred.
1.2 Project Cancellation by the Client
If you decide to cancel a project:
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Before the project begins: You may be eligible for a full refund of payments made, excluding non-refundable fees and third-party expenses.
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After work has begun: Any refund will be calculated based on the work completed, time spent, resources committed, and expenses incurred before cancellation.
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After completion: Payments for completed services or approved deliverables are non-refundable.
1.3 Failure to Deliver Agreed Services
If CT DIGITAL CONSULTING LLC is unable to provide the agreed deliverables due to an error on our part, we will first make reasonable efforts to correct the issue.
If the issue cannot reasonably be resolved, a full or partial refund may be issued based on the affected portion of the service.
2. Non-Refundable Circumstances
Refunds will generally not be issued in the following situations.
2.1 Services Already Delivered
Once a service, project stage, or final deliverable has been completed and provided to the client, the associated payment is non-refundable.
2.2 Change of Mind
A refund will not be issued when a client changes their mind or cancels a service after work has begun without any failure by CT DIGITAL CONSULTING LLC to meet the agreed project terms.
2.3 Client-Caused Delays
Refunds will not be available when a delay or interruption results from the client’s failure to provide:
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Required information or project materials
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Content, images, logos, or account access
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Timely feedback or approval
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Responses necessary for the project to continue
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Payment according to the agreed schedule
2.4 Approved Work and Revisions
Project stages or deliverables that the client has reviewed and approved are non-refundable.
Revision requests that exceed the agreed project scope may require additional fees and do not create eligibility for a refund.
2.5 Third-Party Products and Services
Payments for third-party products and services are generally non-refundable through CT DIGITAL CONSULTING LLC. These may include:
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Domain registration
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Website hosting
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Premium themes and plugins
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Software licenses or subscriptions
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Stock images, fonts, and other licensed assets
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Advertising expenses
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Payment processing fees
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Other products or services purchased from external providers
Third-party purchases are also subject to the applicable provider’s terms and refund policy.
3. Refund Request Process
If you believe you are eligible for a refund, please follow the process below.
3.1 Submit a Refund Request
Contact CT Digital using the contact information published on ctdigital.online and provide:
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Your full name
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Email address used for the purchase
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Service purchased
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Invoice, order, or payment reference
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Date of payment
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Reason for requesting a refund
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Relevant supporting information or documentation
Providing complete information will help us review your request efficiently.
3.2 Review Period
CT DIGITAL CONSULTING LLC will normally review your request within seven business days and notify you of the outcome.
We may request additional information before making a final decision.
3.3 Refund Timeline
If approved, the refund will generally be issued to the original payment method within 7–14 business days.
The time required for the funds to appear in your account may vary depending on the payment processor, bank, card issuer, or financial institution.
4. Partial Refunds
For projects canceled after work has begun, CT DIGITAL CONSULTING LLC may issue a partial refund based on:
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The amount of work completed
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Time spent on the project
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Completed or approved project stages
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Resources reserved or committed
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Administrative work performed
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Non-refundable third-party costs
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Applicable payment processing expenses
When appropriate, we will provide a summary of the completed work and the calculation used to determine the refundable amount.
5. Chargebacks and Payment Disputes
Before initiating a chargeback or payment dispute, clients are encouraged to contact CT Digital through ctdigital.online. We will review the matter and make a reasonable effort to resolve it directly.
Submitting a chargeback does not automatically cancel outstanding contractual obligations or amounts owed for services already completed.
CT DIGITAL CONSULTING LLC reserves the right to provide project records, communications, approvals, invoices, and delivery evidence to the applicable payment processor when responding to a payment dispute.
6. Contact Us
If you have questions about this Refund and Returns Policy or need assistance with a refund request, please contact us using the information published on our website.
Business name: CT Digital
Legal entity: CT DIGITAL CONSULTING LLC
Website: https://ctdigital.online
7. Policy Updates
CT DIGITAL CONSULTING LLC may update this Refund and Returns Policy periodically to reflect changes in our services, payment processes, or business practices.
The updated policy will be published on ctdigital.online. We encourage you to review this page periodically for the latest version.
Thank you for choosing CT Digital. We value your trust and remain committed to providing professional services tailored to your business needs.